July 2008

David

QUALIFICATIONS

� Creating and implementing systems for a dynamic environment
� Marketing, Advertising, Sales and Analysis
� Excellent interpersonal skills
� Enthusiasm for bookkeeping, budgeting, drafting contracts, and retention management
� Excel in project-oriented work, problem solving, and enjoy multifaceted issues

SKILLS

� Accounting: 3.5+ years experience, including managing a million dollar plus budget; auditing; general ledger; journal entries; account reconciliations; income and balance sheets; account receivables; account payables; purchase orders; sales orders; finding invoice discrepancies; bank reconciliations; transactions reconciliations; and payroll.
� Advertising and marketing: Internship with the advertising firm BKV plus 3.5+ years additional experience in pay-per-click and sponsored link; search engine optimization; and direct mail
� Customer service: 10+ years experience with direct customer contact and setting up client care systems, including setting up and operating Customer Retention Management (CRM) systems; multi-line phone systems, and other customer care programs
� Sales: 7+ years experience with straight sale; separate closer sales; and phone sales
� Computer hardware and software: 10+ years experience including Mac OS 4-10.41; DOS; Windows 95-XP; Microsoft (MS) Office with emphasis on MS Excel; QuickBooks Pro; fluent in HTML; networking including TCP/IP; numerous calendars; and more
� Property management: 4.5+ years experience contracting with vendors; evaluating and inspecting properties; all aspects of property accounting; managing housekeeping; leasing; and real estate license qualified.
� Construction: 10+ years experience with private home construction; framing; roofing; and electrical wiring of 110v, with an emphasis on kitchens

EMPLOYMENT

Office Assistant

Incline Vacation Rentals, Incline Village, NV (April 2008 - Present)
� Assistant to the Broker for over 160 vacation rentals and long-term properties
� Operated the front desk, including answering phones, greeting and screening customers, and writing correspondence
� Installed and operated office equipment, including a variety of copiers, scanners, fax machines, printers and computers.
� Processed incoming and outgoing mail
� Managed approximately 50 calendars, scheduling daily tasks, and appointments
� Processed accounts receivable, including rent checks, and credit card transactions
� Processed work orders, travel expenses, and vendor’s invoices
� Edited the website for search engine optimization and contextual corrections

General Manager

Carnelian Bay Rentals, Carnelian Bay, CA (November 2003 � March 2007)
� Property Manager for over 50 private vacation homes and long term rentals
� Managed over 50 separate general ledgers and maintained auditable records
� Wrote custom contracts for an industry that has little standardization
� Tripled the value of the company in approximately 3 years while simultaneously reducing its inventory by about 50%
� Achieved an online sales record of more than 25% for a region that averages between 5% and 10%
� Altered the structure of the housekeeping department from a $60,000 a year deficit to a profit center
� Budgeted for a trust account in which funds were held for 3 months before disbursement
� Successfully handled the monetary and personnel fluctuations of a business in a seasonal tourist economy
� Managed full-time, semi-permanent and seasonal staff
� Held responsibility for creating and enforcing policy and ensuring all aspects of a complex system were followed by all employees

Sales/Product Tester

Roseville Volkswagen, Roseville, CA (February 2002 � September 2003)
� Achieved and maintained a sales record that was 25% above the national average
� Gross average per sale was almost 10% above the store average
� Team Lead for more than a year
� Successful at �straight sales� and sales with a separate �closer�
� Assisted Roseville VW in implementing their first CRM computer system
� Product testing for a vehicle (the VW Touareg) in its final stages as a preproduction car before its worldwide public d�but.

Body Shop Apprentice and Detailer

TJ Enterprises, Auburn CA (September 2000 � November 2001)

� Restored cars to factory specifications
� Received raw material inventory and verified that invoices matched delivered stock.
� Detailed cars for presentation before final delivery

Computer Technician

Computer Addiction, Auburn CA (October 1998 � June 2000)
� Diagnosed failing or faulty computers
� Contacted customers and explained the diagnosis of the computer and recommended appropriate actions to correct the problem
� Followed recommended actions if authorized and repaired or replaced parts as needed
� Created invoices and collected monies at the time of delivery

EDUCATION

� State Personnel Board �Office Tech Exam� Highest Possible Score - Fall 2007
� Sacramento City College - Fall 2007 to Current
� Internship at BKV Advertising Firm Spring 2004
� Sierra College - Fall 1999 to Fall 2001 and Spring 2005
� Regional Occupation Program - Fall 1998 to Spring 1999
� Golden State Examination � Honors or High Honors in Algebra 1 and 2, Geometry,
Physical Science, Chemistry. Recognition in Biology and English.
� Bear River High School - Diploma 1999

REFERENCES

Due to abuse, my references are available by request only